Shipping policy
Shipping Policy
Thank you for shopping with GlowLux. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 8 – 20 business days after payment has been received and confirmed. Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, processing times may be slightly extended.
Shipping Times
Estimated delivery times are:
- 8 – 20 business days
Delivery times are estimates and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Costs
Shipping costs, if applicable, will be calculated and displayed at checkout before payment is completed.
From time to time, GlowLux may offer free shipping promotions.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS (where available) so you can monitor the progress of your delivery.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. GlowLux cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete addresses provided at checkout.
Delayed or Lost Shipments
While we work with reliable courier partners, delivery times cannot be guaranteed. If your order has not arrived within the estimated delivery period, please contact our support team and we will assist in locating your shipment.
International Shipping
International shipping may be available to selected countries. Additional customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer.
Damaged Parcels
If your package arrives damaged, please contact us within 48 hours of delivery and include photographs of the packaging and product so we can investigate and assist you promptly.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team:
Email: info@glowlux.co.za